Politique d’expédition
Shipping Information
Thank you for choosing our products. Below is our shipping information policy, aimed at providing you with fast and reliable shipping services:
Shipping Options:
- We offer standard shipping.
Order Processing:
- All orders will be processed and shipped within 1-2 business days of receipt.
- Orders are not processed on weekends and public holidays.
Shipping Time:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Please note that actual delivery time may be delayed due to unforeseen circumstances (such as weather, natural disasters, etc.).
Shipping Fees:
- Shipping fees are calculated based on the shipping method you choose and the weight and size of your order. Specific fees will be displayed at checkout.
- Orders that meet certain conditions may qualify for free standard shipping. Please refer to our promotions and discount policies for details.
Order Tracking:
- After shipping, you will receive an email containing a tracking number. You can use this number to track the status of your order on our logistics partner's website.
Lost or Damaged Packages:
- If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue as soon as possible.
Address Changes:
- If you need to change the shipping address for your order, please contact our customer service team as soon as possible before the order is shipped.
- We cannot change the shipping address after the order has been shipped.
If you have any questions or need further assistance, please feel free to contact our customer service team.
Customer Service Contact Information:
Phone: 438-940-5009
Email: info@coucoubikes.com
Thank you for your understanding and support!
Coucou Bikes