Politique de remboursement
Return and Refund Policy
Thank you for choosing our products. To ensure your satisfaction, we have established the following return and refund policy:
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Unopened Return Policy:
- We accept returns for unopened products. If you have not opened the product, you can apply for a return and refund within 7 days from the date of purchase.
- The returned product must remain in its original packaging, unused, and in perfect condition.
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Opened Products:
- Once the product has been opened, we cannot accept returns or provide refunds. Please ensure you are fully satisfied with the product before opening.
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Return Procedure:
- If you meet the return conditions, please contact our customer service team to obtain a return authorization and detailed return instructions.
- Return shipping costs are the responsibility of the customer, unless the return is due to a product quality issue.
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Refund Processing:
- Upon receiving and inspecting your returned product, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method or account.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for your understanding and support!
Customer Service Contact Information:
Email: info@coucoubikes.com
Thank you for your cooperation and support!
Coucou bikes